Privacy Policy | Last updated on 20/03/2023
BACKGROUND
The website www.synclusive.com (“our website”, “our site”) is owned and operated by Synclusive s.r.o. (“Synclusive”, “company”, “we”, “us” and “our”), a limited liability company with its registered office at Rybná 716/24, 110 00 Prague, Czech Republic, company ID No. 11774690, registered in the Companies Register maintained by the Municipal Court in Prague, file C 354369.
Synclusive understands that your privacy is important to you and that you care about how your personal data is used. In this Privacy Policy, we describe our privacy policy: it applies to all information collected when you visit our website, communicate with us, and/or use our products and services (activities collectively referred to as “our services”). We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
Please note that Synclusive’s website also contains links to other websites. Our Privacy Policy applies only to our website, and we have no control on how your data is collected, stored, or used by other websites. So if you click on a link to another website, we advise you to check their privacy policy before providing any data to them.
Please read this Privacy Policy carefully and ensure that you understand it, as it will help you make informed decisions about sharing your personal information with us. If there are any terms in this Privacy Policy that you do not agree with, please discontinue the use of our services.
TABLE OF CONTENTS
1. What information do we collect?
Personal information you disclose to us
In short: we collect personal information that you provide us with such as name, address, contact details, and payment information.
We collect personal information that you voluntarily provide us with when you contact us, when you express an interest in obtaining information about our products and services, and when you use them. The personal information that we collect depends on the context of your interaction with us and our services, the choices you make, and the products and features you use.
The personal information we collect can include the following:
Name and contact data | We collect your first and last name, email address, postal address, phone number, and other similar contact data.
Payment data | We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with it. All payment data is stored by our payment processor: you should review its privacy policies and contact the payment processor directly to respond to your questions.
All personal information that you provide us with must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In short: some information - such as IP address and/or browser and device characteristics - is collected automatically when you use our website.
We automatically collect certain information when you visit, use or navigate our website. This information does not reveal your specific identity (like your name of contact information), but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website, for our internal analytics and reporting purposes, and for the improvement of our services.
Like many businesses, we also collect information through cookies and similar technologies (please refer to the section “Do we use cookies and other tracking technologies?” below).
Information collected from Social Networking Websites (“SNWs”) and other sources
In short: some information is collected from SNWs, public databases, marketing partners, and other outside sources.
We may obtain information about you from other sources, including SNWs, public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include: social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links).
If you connect to us via a Social Networking Website (“SNW”), you authorise us to access, use and store the information that you agreed the SNW can provide us with, based on your settings on that SNW. We will access, use and store that information in accordance with this policy. You can revoke our access to such information at any time by amending the appropriate settings from within your account on the applicable SNW.
2. How do we use your information?
In short: we process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.
We use the personal information that we collect for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“business purposes”), in order to enter into or perform a contract with you (“contractual”) with your consent (“consent”), and/or for compliance with our legal obligations (“legal reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
To send you marketing and promotional communications | We may use the information you send to us or we collect for our marketing purposes, if this is in accordance to your marketing preferences. You can opt-out of our marketing emails at any time (please refer to the section “What are your privacy rights?” below).
To send administrative information to you | We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
To deliver targeted advertising to you | We may use your information to develop and display content and advertising (and work with third parties to do so tailored to your interests and/or location, and to measure its effectiveness.
To request feedback | We may use your information to request feedback and to contact you about your use of our services.
To enforce our terms, conditions, and policies.
To respond to legal requests and prevent harm | If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
For other business purposes | We may use your information for other business purposes, such as data analysis, identifying of usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our website, products, services , marketing, and customer experience and support.
3. Will your information be shared with anyone?
In short: we only share your information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.
We may process or share data based on the following legal basis:
Consent | We may process or share your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate interests | We may process or share your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a contract | Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal obligations | We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital interests | We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
Vendors, Consultants and Other Third-Party Service Providers | We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, accounting, customer service and marketing efforts. We may allow selected third parties to use tracking technology on our website, which will enable them to collect data about how you interact with our site over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content and better understand online activity. Unless described in this policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
Business Transfers | We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Who will your information be shared with?
In short: we only share your information with the following third parties.
We only share and disclose your information with the following third parties. We have categorised each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to bring our services to your attention, and to receive your enquiries. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Cybot delivers automated ePrivacy services that allow us to respect and protect the privacy of our visitors, in compliance with legal regulations. Cybot's Cookiebot Consent Management Platform (CMP) enables us to comply with the information, documentation and consent requirements regarding online tracking of the EU ePrivacy Regulation (ePR) and General Data Protection Regulation (GDPR).
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic, currently as a platform inside the Google Marketing Platform brand. We use Google Analytics to understand our site users and better evaluate the performance of our marketing, content, services, and more. All Google products are built with strong security features that continuously protect your information.
Other third-parties
Trusted third parties assist us in operating our website, conducting our business, or servicing you. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
5. Do we use cookies and other tracking technologies?
In short: we may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
6. How long do we keep your information?
In short: we keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 6 months.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. How do we keep your information safe?
In short: we aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that neither any storage system, nor any electronic communication systems and the internet itself are 100% secure. Although we will do our best to protect your personal information, transmission of personal information to/from us and to/from our website is at your own risk. You should only access our services within a secure environment. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem by contacting us using the details in the "How can you contact us about this policy?" section below.
8. Do we collect information from minors?
In short: we do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using our services,, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of our services. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at contact@synclusive.com
9. What are your privacy rights?
In short: in some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review and/or change your personal information, or withdraw your consent to its processing at any time.
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided in the "How can you contact us about this policy?" section below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
Cookies and similar technologies: most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our website. To opt-out of interest-based advertising by advertisers on our website visit: http://www.aboutads.info/choices/www.aboutads.info/choices/
10. Controls for do-not-track features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
11. Do California residents have specific privacy rights?
In short: yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided in the "How can you contact us about this policy?" section below.
11. Do California residents have specific privacy rights?
11. Do California residents have specific privacy rights?
11. Do California residents have specific privacy rights?
12. Do we make updates to this policy?
In short: yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
13. How can you contact us about this policy?
If you have questions or comments about this policy, you may contact us by email at contact@synclusive.com, or by post to:
Synclusive s.r.o.
Rybná 716/24
110 00 Prague
Czech Republic